How I can support your business:

I help established pet industry business owners manage inquiries, onboarding, scheduling, customer communication, records, and retention so they can grow without spending every evening answering messages.

With more than a decade of experience owning and managing a professional pet-care company that has served over 500 families, many with multiple pets, I understand how dramatically workloads change between slower periods, holidays, and peak booking seasons. I can provide clearly defined support suited to your business’s needs. I know firsthand what it’s like to wear many hats, and I am here to help you with some of those!

• Monitoring and responding to new-client inquiries during business hours.
• Screening leads against the company’s service area and requirements.
• Coordinating consultations or meet-and-greets.
• Setting up new customers in the scheduling or CRM system.
• Checking that client and pet profiles are complete.
• Processing routine schedule changes.
• Sending confirmations and reminders.
• Following up on overdue invoices.
• Maintaining customer records.
• Requesting reviews and referrals.
• Reactivating customers who have not booked recently.
• Preparing holiday booking communications.
• Creating customer-service templates and operating procedures.
• Producing a simple monthly client activity report.