Hi, I’m Ashley Lee, founder of Pawsitive Results Marketing and co-owner of Aussie Mom Pet Sitting.
For more than a decade, my partner Nancy and I both experienced the daily reality of running a professional pet care business. Along with caring for pets, we answered inquiries, onboarded new families, coordinated schedules, maintained pet and vaccination records, prepared invoices, managed customer communications, and handled all the unexpected situations that come with serving pets and their people.
During that time, we grew Aussie Mom Pet Sitting from a handful of clients into a trusted business that has served more than 500 families.
That growth taught me something important: gaining more customers does not necessarily make a business owner’s life easier. Without dependable systems and support, growth can mean more messages, more scheduling changes, more records to maintain, and less time away from the business.
Why I Created Pawsitive Results Marketing
I created Pawsitive Results to help established pet business owners regain some of that time.
I provide remote client care and operations support for pet sitters, dog walkers, trainers, groomers, boarding and daycare providers, and other pet professionals who need experienced help behind the scenes.
Because I have managed these responsibilities in my own pet care business, I understand that your clients are not simply account numbers. They are people trusting you with their pets, their homes, and information that must be handled carefully.
My goal is to help you deliver the responsive, organized, personal experience your customers expect, without requiring you to spend every evening answering messages and catching up on administrative work.
How I Can Support Your Business
Depending on your needs, I can assist with:
- New-client inquiries and lead screening
- Customer onboarding
- Consultations and meet-and-greet coordination
- Scheduling communication
- Customer and pet record management
- Profile and vaccination-record follow-up
- Confirmations and reminders
- Invoice follow-up
- Customer reactivation
- Review and referral requests
- Holiday communications
- Customer-service templates and procedures
- Newsletters, email campaigns, and other marketing support
Every business operates differently, so we will agree on clear responsibilities, availability, and communication procedures before working together.
Pet-Business Experience Supported by Marketing Education
My practical business experience is supported by a Master of Science in Marketing and a Bachelor of Business Administration in Marketing from Florida International University, along with earlier degrees in information technology and graphic design.
That combination allows me to look beyond individual administrative tasks. I can help identify opportunities to improve the customer journey, strengthen retention, organize communication, and create a more consistent experience from a customer’s first inquiry through future bookings.
Support From Someone Who Has Been There
I understand how difficult it can feel to hand part of your business to someone else, especially when your customers are accustomed to receiving personal attention directly from you.
My approach is collaborative, respectful, and grounded in the standards you have established. I am not here to replace the personality behind your business. I am here to help you protect it while creating more room in your schedule.
If customer communication and administrative work are consuming too much of your time, let’s talk about what dependable remote support could look like for your business.
